The contact center industry is a truly massive provider of employment. But it isn’t even slightly close to reaching its potential as an employer.
Part of the problem is agent offshoring. This cost-saving exercise takes away huge numbers of local jobs – and it ends up costing companies more in the end. Because customers don’t like dealing with agents who don’t understand their culture.
Truly, contact center service providers are stuck in the past. We’re talking about software that actually works against contact centers. It also works against agents and customers. It’s the major thing holding this industry back from its beautiful potential.
But today we’ve got the power to change this. The cloud-based tech we have at our disposal can completely transform the industry.
That’s really why we started ZaiLab. We want to transform the industry.
And here we are.
Today, Thursday 15th April 2021
Displaying 1-6 of 6 results.
Call Centre Solution | ZaiLab
Location: 10th Floor, Portside, 4 Bree Street, Cape Town City Centre, Cape Town, Western Cape, 8001
T: +27 (0)21 045 1222
E: | W: www.zailab.com
Software Development
Jordan Development Solutions (Pty) Ltd
Location: Pretoria, Gauteng
We develop a multiple range of software solutions for various devices. We help the small business sector to manage data effectively and get results quickly. We help our clients with an online marketing presence by building SEO (search engine optimized) websites to market their business.
T: +27 (0)12 346 4943 | C: +27 (0)12 309 8234
E: | W: www.jordandev.co.za
Software Development
Khanyisa Real Systems
Contact Person: Reception
Designation: Reception
Location: 74 Milner road, Rondebosch, Cape Town, Western Cape, 7700
Agile Software Development. Custom web and mobile development in .Net and Sitefinity CMS.
Innovation supported by over 30 years of experience. Khanyisa Real Systems (KRS) develops custom software for a wide variety of corporate, government, NGO and start up companies. Read our case studies to see why our clients trust us to deliver great Agile projects and support.
We speak at many local and international conferences to share our knowledge, and assist clients with Agile adoptions and the technical practices from Extreme Programming (XP). We believe that XP is the neglected Agile discipline, and is so needed to help clients improve their Engineering practices.
KRS is a certified Microsoft Gold Partner (since 2007) with competencies in SQL Server, C# and ASP.Net. We are also an award-winning Sitefinity CMS Partner.
Innovation supported by over 30 years of experience. Khanyisa Real Systems (KRS) develops custom software for a wide variety of corporate, government, NGO and start up companies. Read our case studies to see why our clients trust us to deliver great Agile projects and support.
We speak at many local and international conferences to share our knowledge, and assist clients with Agile adoptions and the technical practices from Extreme Programming (XP). We believe that XP is the neglected Agile discipline, and is so needed to help clients improve their Engineering practices.
KRS is a certified Microsoft Gold Partner (since 2007) with competencies in SQL Server, C# and ASP.Net. We are also an award-winning Sitefinity CMS Partner.
T: +27 (0)21 681 2900 | F: +27 (0)21 686 2145
E: | W: krs.co.za
Software Development
Omni Africa
Contact Person: Omni Africa
Location: Sandton, Gauteng
Omni Africa was formed in 1997 with its head office in South Africa and branches in Botswana, Zambia, Zimbabwe and Mozambique. Its credentials are based on its track record of service delivery. We are a leading wholesaler of branded computer hardware, networking equipment and software to business enterprises in the Southern African region, and enjoy the reputation of being a reliable and competitive business partner to businesses in the segments of the market we service.
T: +27 (0)21 905 3682 | F: +27 (0)11 234 0378
E: | W: www.omni4africa.com
Software Development
PayDay
Location: Pretoria, Gauteng
PayDay Software Systems is a leading and professional Payroll and Human Capital Software Company that adds value to businesses via the application of a client-oriented and user-empowerment approach, transforming strategic processes into value-added functions.
With the best technological resources and support available, PayDay is always on the frontier of cutting edge technology – now also providing cloud based solutions as well as a mobile app based T&A system.
We strongly believe in customer satisfaction through Red Carpet treatment and therefore have a dedicated call centre equipped with a team of highly skilled individuals that are willing and able to assist clients with any support query.
We believe that our honesty, integrity, transparency, product knowledge and customer service constitute the basis of our shared values. The reason for our success is not our innovative products, or the fact that we work together in teams, nor our commitment to quality. It is the TRUST our staff, clients, business partners and investors have in one another.
PayDay started in 1989, which is when our payroll software was launched, followed by Human Capital Software in 1991, Employee self-service application in 2004 and then Time and Attendance in 2011.
Recently, we have introduced cloud based solutions into our product offering.
PayDay Virtual – Online Payroll and Human Capital software - 2016
PayDay Visual – Newly improved Employee Self-Service software - 2018
With the best technological resources and support available, PayDay is always on the frontier of cutting edge technology – now also providing cloud based solutions as well as a mobile app based T&A system.
We strongly believe in customer satisfaction through Red Carpet treatment and therefore have a dedicated call centre equipped with a team of highly skilled individuals that are willing and able to assist clients with any support query.
We believe that our honesty, integrity, transparency, product knowledge and customer service constitute the basis of our shared values. The reason for our success is not our innovative products, or the fact that we work together in teams, nor our commitment to quality. It is the TRUST our staff, clients, business partners and investors have in one another.
PayDay started in 1989, which is when our payroll software was launched, followed by Human Capital Software in 1991, Employee self-service application in 2004 and then Time and Attendance in 2011.
Recently, we have introduced cloud based solutions into our product offering.
PayDay Virtual – Online Payroll and Human Capital software - 2016
PayDay Visual – Newly improved Employee Self-Service software - 2018
T: +27 (0)12 803 7730
E: | W: www.payday.co.za
Software Development
Quant Solutions
Contact Person: Kobus Wolvaardt
Designation: Owner
Location: 8 Snyman Road, Brummeria, Pretoria, Gauteng
We are a dynamic design house with a comprehensive skillset that covers everything from low-level embedded work to server solutions.
We believe in partnerships. By employing cutting-edge, platform-independent technology and considering the internal processes of a business, we adapt to the client's needs to deliver an optimal solution.
What can we do?
- Hardware design and assembly
- Software design and development
- Mobile development
- Network solutions
- Server solutions
We believe in partnerships. By employing cutting-edge, platform-independent technology and considering the internal processes of a business, we adapt to the client's needs to deliver an optimal solution.
What can we do?
- Hardware design and assembly
- Software design and development
- Mobile development
- Network solutions
- Server solutions
T: +27 (12) 804 6724
E: | W: www.quantsolutions.co.za
Software Development